Returns & Refunds Policy
Our Money-Back Guarantee
If anything is wrong on our side — a defective bottle, a leak, a faulty sprayer, the wrong item, or any valid quality claim — you get a full refund, including delivery, or a free replacement. No arguments. Your satisfaction with a Precise Fumes purchase is our responsibility.
Return Eligibility
At Precise Fumes, we stand behind the quality of every fragrance. Here's what qualifies for a return or refund.
Full refund (our fault): Defective, damaged, leaking, or incorrect items — refunded in full including delivery, or replaced free of charge
Return Window: 14 days from the date of delivery
Unopened items: Sealed bottles in original packaging can be returned within 14 days
Note: Opened or used fragrances can't be returned for hygiene reasons — unless the issue is a defect or fault on our side, which is always covered
How to Initiate a Return
To start a return, please follow these steps:
- Contact us at contact@precisefumes.com within 14 days of delivery
- Include your order reference number and reason for the return
- Provide photos of the product and packaging (if damaged)
- Wait for return authorization and shipping instructions
Shipping the Return
Once your return is authorized, you'll receive return shipping instructions. Please note:
- Return shipping costs are the responsibility of the customer (unless the item is defective or damaged)
- Please package items securely to prevent further damage during transit
- Keep your tracking number for reference until the return is processed
Refunds
Refund Timeline: Refunds are processed within 7–10 business days of receiving your return at our facility.
Refund Amount: You will receive a refund of the product price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Payment Method: Refunds will be credited to the original payment method. For bank transfers, please allow 3–5 business days for the funds to appear in your account.
Damaged or Defective Items
If you receive a damaged or defective product, we will arrange a full refund or replacement at no additional cost to you. Please contact us within 3 days of delivery with photos of the damage.
Non-Returnable Items
The following items cannot be returned:
- Opened or used fragrances
- Items without original packaging
- Items purchased more than 14 days ago
Exchanges
We don't offer direct exchanges. Instead, please return the item for a refund and place a new order for the desired product. If you have any questions, our team can assist you.
Contact Us
For any questions about returns or refunds, please contact:
Hours: Monday – Saturday, 10:00 – 19:00 PKT
Last updated: July 2026